MG Motor India Private Limited, having its registered office at the 10th Floor, Milestone Experion Centre, Sector – 15, Part – II, Gurugram, Haryana-122001, India (“MGI/ Company/we”) recognises the importance of maintaining the privacy of persons (“Visitor/User/Customer/you”) visiting or using the Company’s website, including, or applications or services (“Company/MGI’s Services”) and values its Visitor’s privacy and appreciate their trust in the Company.

This Privacy Policy(this “Policy”/ “Privacy Policy”) describes how the Company treats the user’s information that is collected on the Company. This Privacy Policy applies to the Company’s Services, online visitors and users of the Company’s online resources. The Company urges its visitors to take a moment to familiarise themselves with this policy and practices and contact MGI if they have any questions.

This Privacy Policy ("policy") applies to any person ("User" or "you") who visits, avails or intends to avail any of the service(s) (hereinafter also collectively referred to as "Service") made available by Company through any of Company’s customer interface channels including its website, mobile site, mobile app, etc. (collectively referred herein as "Sites").

Kindly take notice of all the Disclaimers which may appear.

Sites is a property of MG Motor India Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at 10th Floor, Milestone Experion Centre, Sector – 15, Part – II, Gurugram, Haryana-122001, India.

This Policy explains what we intend to do with your personal data and how we intend to reach out to you with regard to the same. This Privacy Policy also contains other terms and conditions which may be relevant for the Users.

By using or visiting the Sites, you consent to the terms and conditions of this Privacy Policy and to our processing of personal information for the purposes stated below. If you do not agree to the terms and conditions of this Privacy Policy, please do not use or visit the Sites or avail of any Service, and Company shall not be obliged to you to provide you with any information or services.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Sites. User should take note that the information and privacy practices of Company's business partners, advertisers, sponsors or other sites to which Company provides hyperlink(s) may be materially different from this Privacy Policy. Accordingly, it is advised that you review the privacy statements and policies of any such third parties with whom you interact. This Privacy Policy is an integral part of your other Agreements with Company.

MGI will collect and use only limited personal data (personal information/personal data), of any User depending on his/her interaction with MGI and This means we collect and use your personal data only where you have given your consent for one or more specific purposes, or it is necessary to perform a contract we are about to enter into or have entered into with you, or it is essential for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, or it is necessary to protect the vital interests of you or another natural person, or it is required to comply with a legal obligation.

A. Information Collected

This Policy applies to information collected on the Sites and also applies to personal information procured during the interaction of the USER with MGI or its employees/ agents/ representatives.

Primarily, we collect two types of information from visitors to the site: (1) Personally Identifiable Information; and (2) Non-Personally Identifiable Information.

i. Personally Identifiable Information

"Personally identifiable information" or "personal information" for this Policy refers to any information by which you can be identified, such as your full name, address (city, state, pin/zip), user ID, social media accounts, email address, telephone number, passport, identity cards, etc.

Any personal information falling under any of the below categories shall be considered as Personal Sensitive Information for the purpose of the IT Rules.

Only the following information will be treated as personal sensitive information:

a)    Your password, if any;

b)    Financial information such as:

  • Bank account or,
  • Credit card or debit card or,
  • Other payment instrument details

c)    Physical, physiological and mental health condition;

d)    Sexual orientation;

e)    Medical records and history;

f)    Biometric Information;

g)    Any detail relating to the above clauses as provided to MGI for providing service; and

h)    Any of the information received under above clauses by MGI for processing or storage under a lawful contract or otherwise.

Exceptions to Personal Sensitive Information 

The following information shall not be regarded as sensitive personal data or information:

         i.  Information freely available or accessible in the public domain,

        ii.  Information furnished under the Right to Information Act, 2005 (RTI), or

       iii.  Information furnished under any other law for the time being in force.

Here are some examples of manners in which we may collect your personally identifiable information on the Sites:

  • We may collect your contact information, account, and profile information, such as your first name, last name, phone number, postal address, email address, date of birth, and gender, some of which will depend on the features of our services you use.
  • We may collect additional profile information, such as preferred language(s) and personal descriptions. Some of this information as indicated in your account settings, is part of your public profile page and will be publicly visible.
  • We may collect other information, such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, or share your experience with us.

The above list provides an example of the personally identifiable information that may be collected on the Sites. If you do not want MGI to collect your personally identifiable information, please do not provide it to us.

ii. Non-Personally Identifiable Information

"Non-Personally Identifiable Information" can be technical information, or it can be demographic information, such as your age, location, gender or interests. Non-personally identifiable information does NOT identify you personally. Here are some examples of the non-personally identifiable information that may be collected via the Sites: 

Logfiles/Internet Protocol (IP) address

When you visit the Sites, we may automatically log your IP address (the unique address which identifies your computer on the internet) and gather Logfiles which are automatically recognised by our server. Such data may include your IP address, geographical location data, browser type and version, operating system, hardware and software information, device information, device event information, unique identifiers, crash data, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of site use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of MGI's Sites and its Services. The purpose of collecting such information is to monitor and improve our Sites.


A "cookie" is a small text file that may be used to collect information about your activity on the Sites. For example, when someone visits a page within the Sites, a cookie is placed on the user's machine (if the user accepts cookies) or is read if the user has visited the Sites previously. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but if you do, you may not be able to take advantage of the personalised features enjoyed by other users to our Sites. While they are harmless, they may contain non-personally identifiable information and depending on your browser; these cookies may not normally be deleted when your cookies are deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted.

Most browsers allow you to refuse to accept cookies and delete cookies. The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via some of these links:

a) (Chrome);

b) (Firefox);

c) (Opera);

d) (Internet Explorer);

e) (Safari); and

f)  (Edge).

Blocking all cookies will have a negative impact upon the usability of many features of the Sites. If you block cookies, you will not be able to use all the features on our Sites.

MGI uses cookies for such purposes as to remember your safe search preferences, to make the ads you see more relevant to you, to count how many visitors we receive to a page, to help you sign up for our services, to protect your data, or to remember your ad settings.

Cookies are small bits of text that are downloaded onto the devices you use to receive MGI service content, products and services and access online information. Your browser makes these cookies available every time you visit the website. This allows it to identify you and tailor what you see on your device.

Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. There are many different uses for cookies, including:

  • The provision of content, products or services that you have requested.
  • To act as an essential component in helping devices download or stream information, or so you can move around websites and use their features. Without these cookies, content, products or services you've asked for, these actions can't be provided.
  • Restricting the number of times you're shown a particular advertisement. This is sometimes called 'frequency capping'.
  • Giving you access to content provided by social-media sites like Facebook, Google, and YouTube.

If you choose to share information from our Sites with friends and contacts using social networks, these sites may also use cookies which are not controlled by MGI. We do not sell personal data collected from cookies to any other organisations.

In addition to the controls available on your computer, there are other ways of choosing not to receive Online Behavioral Advertising and other tracking cookies. Please note that most of these choices work by setting a cookie that overrides the behavioural advertising cookie. If you clear all your cookies, you will also clear these opt-out cookies, therefore changing your preferences. In this instance, you would need to choose again. 

We collect the above non-personally identifiable information from all visitors and users of our Sites. If you do not want MGI to have access to this information, please do not visit our Sites.

B. Data Collection Methods

We use the following data collection methods:

Direct interaction: You are entitled to provide your Personal Data by filling out the form or contacting us via Email, phone or through other means as the following:

  • Registration in the system of "MGI",
  • Conclusion of the contracts with MGI;
  • Filing requests or complaints,
  • Interaction with MGI via social media,
  • The subscription on services or mailings of MGI and,
  • Requests of adverting Information,
  • Participation in promotional events or surveys,
  • Placement of comments,
  • Taking services of MGI,
  • By buying products of MGI.

Automatic method: MGI is entitled to collect technical data about your equipment, actions when viewing pages and templates. For collecting before of mentioned information, we use cookies which can be used on the websites of third parties.

Analysis of published sources: MGI collects and processes any personal information flowing from resources accessible in the public domain, government or third parties.

C. Use of Information Collected Via the Sites

We use information obtained from Sites (both non-personal information and, where applicable, personal information) for various purposes, including:

  • To deliver or provide the Services and information;
  • To detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity;
  • To conduct security investigations and risk assessments;
  • To verify or authenticate information provided by you;
  • To improve the quality of the systems of Sites, the usability and the programme development;
  • To personalise, measure, and improve our advertising and content of Sites;
  • To administer referral programs, rewards, surveys, contests, or other promotional activities or events sponsored or managed by MGI or its third-party partners;
  • To send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
  • To analyse characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and
  • For allowing participation in the enabling activities of the system "MGI"/Clients;
  • To alert you about the campaigns or to forward promotional materials to you;
  • To complete a transaction or service requested by you;
  • To analyse, review and improve the services we offer;
  • To develop new services;
  • To provide you with a user-friendly navigation experience;
  • To fulfil the terms of the Product and a promotion;
  • To ensure the Sites are relevant to your needs;
  • To help us create and publish content most relevant to you;
  • To notify you about a material change to this privacy policy or any other user agreement, if necessary;
  • To allow you access to limited-entry areas of the Sites; and
  • To contact you in response to sign up forms such as Contact Us or other inquiries.

D. Information Sharing

Affiliates and Subsidiaries.

MGI may share Personal Information and non-personal information with its affiliates, employees, agents, and subsidiaries around the world for the purposes described in this Privacy Policy. The term 'affiliates' or 'subsidiaries' refers to group companies who may be using MGI name or who have common ownership or control.

In the course of MGI's operation, the relevant employees responsible for the performance of our contractual and legal obligations receive the necessary data. Moreover, we might share your Personal Data with advertisers and our affiliates if this is necessary for the performance of our services and/or to fulfil your orders and/or comply with our regulatory obligations.

Please be aware of the following circumstances where we may share such information with the following entities:

Third-Party Service Providers.

We may share your personal and non-personal information with third party service providers to enable the Services, including authorising a third party, including advertisers/ brand owners/ campaigners, to access your account for participation in promotional activities by MGI partners or third parties.

Other Parties When Required by Law.

As required by court order or other government or law enforcement authorities in order to comply with legal process or law.

Other Parties in Connection with Corporate Transactions.

In connection with a corporate event, such as a merger or sale of all or part of MGI's business (including that of a division or subsidiary), where MGI may need to disclose information to a potential buyer and its professional advisers.

Other Parties When it is Necessary to Protect Our Services.

In order to protect and defend our rights and property, including by way of legal proceedings.

Other Parties When it is to Protect Any of Our Users' Personal Safety or Property.

In order to protect the personal safety or property of our users or the public.

E. Retention of Data

We will hold your Personal Data during our contractual relationship. After the termination of our contractual relationship, we will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements as per the local laws.

F. Overseas Transfers

The data shared with MGI may be processed in such jurisdictions where a third party engaged by MGI may process the data on MGI's behalf. By agreeing to this Policy, you are providing MGI with your explicit consent to process your personal information for the purpose(s) defined in this Policy. The data protection regulations in India or other jurisdictions may differ from those of your country of residence.

We, our affiliates, subsidiaries, and suppliers may use information (including your personal information) in countries other than where our Services are provided in connection with providing you with our Services and any other purposes outlined in this Privacy Policy. The data protection laws in many of these countries may not offer the same level of protection as those in the country where you are located. However, before transferring your personal information, we will take steps to ensure that such information will be afforded the same level of protection. By agreeing to this Privacy Policy, you expressly consent to us and our business associates and suppliers processing your data in any jurisdiction in accordance with this Privacy Policy.

If you have any concerns in processing your data and wish to withdraw your consent, you may do so by writing to the following email id: However, if such processing of data is essential for us to be able to provide Services to you or comply with any law, then we may not be able to serve you after your withdrawal of consent.

G. Rights of Users

User's rights under this Policy include the right to be informed and notified about what and how the information is being used; access to the information; correction of your data and information; withdrawal of consent, etc. Some of the rights of users are as under:

(a)  Right to access: The users can review their personal data and know what exact information is being processed.

 (b) Right to correction: The users can request for correction of any errors or mistakes in their personal data.

 (c) Right to withdraw consent: To the extent that the legal basis for MGI processing of your personal information is your consent, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. In case of withdrawal of consent, MGI won't be able to provide its Services.

All your personal information provided by you can be made available to you on your request by Email at for your review, correction, updation, rectification, and amendment of the personal information provided to MGI by you at any point in time following the process, terms and conditions laid out in this Policy, as may be feasible.

Any review or change connected to your personal information can be accessed via the Grievance cell established under this Policy. You can opt-out/ withdraw your consent by writing us an email at We will try to resolve your request/ complaint and provide you all the relevant information at the earliest possible time without any unnecessary delay. Generally, we will attempt to act on or/and resolve your request or any complaint within a period of one month of the receipt of the request

You may exercise any of your rights in relation to your personal data by sending us a written request at

H. Withdrawal of Services by MGI

The Users shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

  • belongs to another person and to which the user does not have any right;
  • is defamatory, obscene, pornographic, pedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating, or
  • encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
  • is harmful to child;
  • infringes any patent, trademark, copyright or other proprietary rights;
  • violates any law for the time being in force;
  • deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
  • impersonates another person;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
  • contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
  • is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;

In case of non-compliance with any rules and regulations, privacy policy or user agreement for access or usage of the Sites or availing the Services, MGI at its sole discretion, without any further notice, has a right to terminate the access or usage rights of the Users to the Sites immediately or remove non-compliant information or both, as the case may be.

I. Forums, Chat Rooms and Other Public Posting Areas

Please note that any information you include in a message you post to any product review board, chat room, forum or other public posting area is available to anyone with Internet access. If you don't want people to know your email address, for example, don't include it in any message you post publicly.

J. Third-Party Web Sites

This statement applies solely to information collected on the Sites. The Sites may contain links to other web sites. We are not responsible for the privacy practices or the content of these other websites.

K. Assignment

In the event that all or part of our assets is sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personally identifiable information collected via the Sites.

L. Changes to this Privacy Policy

We reserve the right to change this privacy policy from time to time. When we do, we will also revise the "last updated" date at the bottom of this privacy policy. For changes to this privacy policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will publish the changed Policy on our Sites. In case of any major changes which adversely and substantially affect your rights under this Privacy Policy with respect to the services yet to be provided to you, we shall attempt to obtain your consent before implementing the change by sending a notice to the primary email address specified in your account or by placing a prominent notice on the Sites.

M. Security

We respect all information provided to us, and take all reasonable steps towards protection of the same. We have implemented technology and policies, with the objective of protecting your privacy from unauthorised access and improper use, and periodically review the same. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us. It may be noted that Email is not encrypted and is not considered to be a secure means of transmitting banking, credit card or other personal information. Nevertheless, due to the design of the internet, ever-changing technology, and other factors outside of our control, MGI cannot guarantee that communications between you and the MGI Servers will be free from unauthorised access by third parties or that MGI will not be subject to security breaches. MGI does not accept any responsibility for the disclosure of personal information due to errors in transmission or unauthorised or unlawful acts of third parties, or your decision to disclose your personal information. You must also take appropriate steps to keep your password, if any, confidential and change it regularly.

N. Management of personal Information, Redressal of Grievances and Contact

We aim to keep our information about you as accurate as possible. For any query, concern, review, updation, modification, deletion or opting out/ withdrawal of the personal information provided by you, or resolution of any grievances or lodging any complaint, you may contact the followingGrievance Officer, in writing by Email at the following address:

Grievance Officer


Director Information Technology

Chandrapura Industrial Estate

Halol 389351

Phone: +91 2676 302 000


All information you provide in any written communication will also be covered by this Policy.

O. Our details

The Sites are owned and operated by MG Motor India Private Limited, having its registered office at the 10th Floor, Milestone Experion Centre, Sector – 15, Part – II, Gurugram, Haryana-122001, India.